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LiftMaster Garage Door Installation & Repairs
LiftMaster is a leading brand in the garage door opener industry, known for their high-quality and innovative products. Some of their standout features include belt drive, DC motors, battery backup, and MyQ WiFi smart technology.
Belt drive garage door openers use a belt made of strong, durable material, such as steel-reinforced polyurethane, to open and close the door. These types of openers are known for their smooth and quiet operation, making them a popular choice for homeowners with attached garages or who want to minimize noise. Belt drive openers are also low maintenance and have a long lifespan.
DC motors are another popular feature in LiftMaster garage door openers. DC motors are more efficient and powerful than AC motors, and they offer a faster and smoother operation. They are also quieter and require less maintenance.
Battery backup is an important feature for any garage door opener, as it allows the system to continue functioning even during a power outage. LiftMaster offers battery backup as an optional feature for their garage door openers, giving homeowners peace of mind knowing that their door can still be opened and closed in the event of a power failure.
MyQ WiFi smart technology is another innovative feature offered by LiftMaster. This technology allows you to control and monitor your garage door from anywhere using your smartphone. With the MyQ app, you can check the status of your garage door, open or close it remotely, and receive alerts when the door is opened or closed. The MyQ system is easy to install and use, and works with most existing LiftMaster garage door openers.
In summary, LiftMaster garage door openers offer a variety of high-quality features, including belt drive, DC motors, battery backup, and MyQ WiFi smart technology. These features provide added convenience, security, and peace of mind to homeowners, and are all designed to ensure a smooth and reliable operation of your garage door.
I called to get service for a 19 year old garage door opener that finally gave out. they were out that same day 4 hours after I called. had a new opener installed and a new bottom rubber on the bottom of my garage door. Michael the technician was great!! does excellent work. and they have great prices
Eric was great! He showed up early and got the job taken care of in a timely fashion! Garage door works great! Highly recommend MasterCraft for any garage door repairs!
Arrived on time and worked til he could figure out the problem. Gave us several different proposals and made an appt to come back. Very professional and courteous!
We had a card saying no service charge which they did not honor and charged us $49.00 for a service charge. We elected a tune up which consisted of tightening the springs and lubricating the door opener. Charge was $125 for that for a total $174. If you use a credit card, they charge 3% extra. We paid cash. The garage door was lifting slowly. While this didn’t fix the problem, it did improve it somewhat. New garage door opener was quoted between $674-$1,049. Initial appointment was rescheduled by company. Service tech was only a few minutes later than the time for the rescheduled appointment.
Nigel was prompt, efficient, knowledgeable, & kind. (The latter being quite important in dealing with customers)There was an issue with two door panels replaced last year. Nigel moved the hardware, which helped the problem and performed the annual checkup as well. And then, he answered my many questions patiently.Always great service!
Best price and very best customer service. Nigel was so professional and knowledgeable and just a very nice person. I highly recommend MasterCraft.
I had a 19 year old LiftMaster 1/2 horse opener. The door was fully closing intermittently. It often required two or three clicks. These guys (Eric) came out and assessed the problem, recommended a replacement, and went about installing. It took about 1.5 to 2 hours as he had to adjust some of the mounting hardware. The door now works great! The best customer service part was he programmed my outside keypad and my car. Those are headaches l don’t have to sweat now. Thanks!
Excellent service and attitude.Nigel had a new guy (I'm terrible with names - starts with Jay), of two days, with him who was extremely personable and working really well for being new on the job.I was really impressed with both of them.I've already told them when the other opener gives up it's magic I'll be calling them back.
Great service! Called before arrival, did what was asked of them. Garage works great and paint match looks incredible. Couldn’t recommend more
Nigel did a great job! I couldn’t imagine he ow one person could replace a two-car garage door. However, he did it in a timely manner and it works great! Thank you Nigel!
Great service at a reasonable cost. Technician fully inspected all components of the garage door and pointed out defects but didn't try to oversell on things not needing immediate attention. Technician also provided advice and tips for maintaining the system. Work was completed within 1 day of call. Technician was very efficient getting in and out. He was even earlier than promised. Would highly recommend and will use again.
Absolutely GREAT service this week from MasterCraft from the moment I called until the job was done. Really appreciate how thorough and professional Nigel was. The repair was better than perfect....our garage door has never worked this smoothly and quietly since we bought the house. Well done all around.
Mastercraft has been servicing our garage doors for several years. They're Great! Fast, fairly priced and professional. We're very satisfied. We always try to support family owned businesses when we can. Highly recommended.
I highly recommend working with them! Stuart was great to work with in the office and Eric White was amazing! He was awesome during the consultation, all the way through installation. Eric worked out in the Arizona heat like a champ! Here is a pic of the new door. Now time for some paint and I’ll be all set!
Nigel did a great job of installling. He was very particular about the quality of the install. Extremely personable and friendly as well. Highly recommend 5 star.
Eric was great. Came out same day. Explained everything. Very efficient. Highly reccomend.
I had gotten a new garage door from MasterCraft 10 years ago and they did a great job. I hadn't had any issues with the door and now wanted to get a new garage door opener since my old one was extremely old (23 years old) and I only had one working remote. I called MasterCraft since I was pleased with the door replacement. They quoted me a price that was a little bit on the high side but it was for the top of the line LiftMaster. I decided to go forward and they were able to schedule me for the same afternoon. The service technician, Nigel, was extremely friendly, professional, and knowledgeable. He identified some parts of the door that were wearing down but didn't necessarily need replacement yet. I went ahead and had the work done nonetheless. He did a thorough and careful job replacing the door springs, rollers, and the seal at the bottom of the door as well as removing my old opener and installing the new one. He patiently explained all of the steps and his work as well as he was doing it. He cleaned up afterwards and also helped program my cars' built-in remotes and set up the other remotes.I was quite pleased and highly recommend MasterCraft for garage door and garage opener work and will continue to use them in the future.
I could not be happier with my experience with MasterCraft. They were able to come out same day to diagnose my problem. Nigel was extremely kind and professional in laying out our repair/replacement options. They replaced both of our garage doors; the new ones look great and are so much quieter. I’d highly recommend MasterCraft for any garage door repair or replacement.
We recently had our garage door and garage door opener replaced by MasterCraft technician Nigel Eisler. He did an outstanding job from start to finish. When he initially came to the house to assess the job and provide a project estimate he was professional, friendly, and direct on the scope and cost and options for a replacement garage door and opener. He returned several days later for the installation. His workmanship and performance standards are excellent. He cleaned up as he progressed and helped me re-program our truck and external wireless keypads for the new opener.
Nigel was a very personable and informative young man. Very nice guy. He fixed our garage door springs at a price better than most ( I shopped around). I highly recommend giving Mastercraft Garage Door Service a call! Thanks
Nigel does a good job explaining what needs to be done to get your garage doors working well. New springs and rubber seals on the bottom of the doors installed and both doors serviced. Great Job!
Got an appointment quickly, and agent arrived on time. Service was great and problem solved. Thank you.
Great communication! Reasonable prices and the job was completed quickly.
From the estimate to the install, Nigel was the best! He helped provide us a few estimates that made sense for us so we could see all the options and he didn’t even make me feel like an idiot when my old opener wasn’t working because the batteries died. Our new garage and opener work great and install was quick and easy. Thank you, Mastercraft and Nigel, for your service!
Nigel did an awesome job of replacing the springs on my garage door and getting it functional again. I felt that he genuinely cared about doing a great job. I will call on them again for any future garage door needs!
Nigel did an excellent job replacing my garage door. On time and very professional. Recommend Mastercraft to anyone needing garage service.
Stuart did an excellent job of following up with shipment time and install dates. MasterCraft fully utilizes texts to notify customers who will be installing and what they look like for security purposes. Nigel did a great job explaining the install. MasterCraft really cares about the customer experience. Most garage door companies don’t. Neighbors love our new door!
Eric came during the time expected. He was very professional. He quickly diagnosed and addressed the issue with our garage door. I will use again and recommend this company to others.
I’d been having issues with one of my garage doors not wanting to close. Eric came out and got it fixed within minutes of being there. He also noticed a bolt needed to be replaced and took care of it no questions asked. He was super nice and knowledgeable. For someone who works nights, I really appreciate the quick and efficient service. I will definitely be using them from now on. Keep doing a great job.
Nigel was great, communicated well. Did a good job and explained what it was and how to avoid it. We will definitely refer you to anyone who needs a repair.
Super company! Easy to arrange service and notifications are sent when technician is on the way. Technicians are very knowledgeable, efficient, and very polite. They have tuned my garage doors and my daughter's. I highly recommend this company!
Good communication before and the day of prior to arrival. Friendly staff. Got the job done in extensive heat. Nothing but positive comments.
Nigel repaired my garage door within two hours after contacting MasterCraft. Thank you!
I am a real estate agent, and mastercraft is the only garage door company I trust to refer my clients. Smooth operation, always on time, affordable prices… I am always nervous, referring different contractors, except for Mastercraft! Always reliable!
Great experience! Stuart at MasterCraft Garage Door Service LLC was quick to respond to my request and offered a competitive price to replace Wayne Dalton 16X8 garage door. From initial visit to installation it took 24 hours. Nigel, the technician installing the door, was friendly and communicated through entire process. I recommend them with 100% confidence!I did have them come back to do some minor adjustments on the door which is under warranty. This was done quickly and with professionalism.I highly recommend that you have entire garage door jamb (trim) replaced around garage upon installation for an extra fee. This will make sure new garage door seals up tight. The Arizona sun is tough on the trim. I also recommend upgrading to nylon ball bearing wheels instead of factory plastic wheels. Trust me you will love the smooth sound of these wheels!!!
MasterCraft was excellent installing my new garage door. The technicians arrived on time and the work was completed at the promised time. They were very professional and cleaned everything up. They showed me all the controls and how to open it manually in an emergency. The door looks great and operates very quietly. I would definitely recommend MasterCraft.
We have used MasterCraft garage door service for many years and love their service. It is easy to schedule maintenance and they text you when they are on the way along with a picture of the service provider. I would highly recommend MasterCraft. Our tech, Eric, did a great job!
Perfect service. MasterCraft Garage fixed my hung garage door within 2 hrs of me contacting them. My door broke at 4pm and my door was completely repaired by 6pm. Absolutely amazing service. I spoke with the owner Stuart and he answered my many questions. The technician that quickly arrived was Eric. He has 9 years with the company and was a complete pro. I really appreciate their fast and professional response. Highly recommended.
Had a great experience with MasterCraft Garage Door Service. Nigel was prompt, professional, and very knowledgeable. Work was completed in a timely manner and at a competitive price. Would recommend MasterCraft and Nigel for your garage door service needs.
I called Mastercraft Garage Door around 8:30 am because I wasn’t able to open my garage door this morning. I was given an appointment window from 10 am to 12 pm by the customer representative named Colin. He was sympathetic to my minor crisis and he took my information down. He was extremely professional and took care of my customer needs swiftly. Exactly at 10 am, Eric, my door garage mechanic, knocks on my front door . I could tell by his knock that he wasn’t an aggressive door knocker like some other hired person who can sometimes knock so hard that it would make you jump. He did an assessment on my garage door which took about 8-10 min and discussed with me what the problem was. Then he presented my treatment options and answered our questions and let us decide which option we were comfortable with. He let me know that he had all the supplies in his truck and gave me an estimated time to complete the job. He was done in a timely manner and had me evaluate the result. It was as good as new. Several times Eric had to go through my front door to the garage service door and each time that he came into the house he always gave a a polite courtesy hello. I only had a few questions on maintenance and he was able to answer them knowledgeably. From phone call to assessment to service and payment everything was seamless, productive, and professional. Eric is such a nice guy and super professional. He should be recognized amongst his coworkers and big boss for having a genuinely awesome attitude, is super punctual, friendly, and works very hard. I will ask for him by name if I ever need maintenance in the future and if anyone in Go Gilbert asks for recommendations, I will also share his name as well as the company he represents. Thank you for fixing our garage door!
Nigel did an awesome job tuning up my garage door. It is so quite when opening/closing the door. I am very pleased with the tuneup, door seems as if he installed a new door. I would recommend him to anyone. Also, he was very pleasant. Awesome job Nigel!
Mastercraft garage door service replaced our garage door opener including rails, and sensors. The installation went extremely well. Nigel clearly explained the options available to us, answered our questions and completed the work to our satisfaction. We contacted Mastercraft in the morning and the installation was done that afternoon.
Very recently we had to get our Garage door spring repaired as it broke. So it was frantic call to all garage companies. We had different companies provide quote quickly, and Mastercraft was a better choice for us. Nigel was very professional, he did not force anything, and gave us options. We are very picky and how we do things, but we felt very comfortable working with Nigel and Stuart. Right off the bat they came across as very genuine, and we went with them. We replaced 2 doors , single and double doors, replaced motor for one . They were very prompt and kept me informed at all times on the schedule, completion etc. While they were installing the door frames, they noticed one of them had slight dent- probably from the manufacturers yard. I would have never noticed, but they made a note of it and quickly got a new panel swapped in. That is top notch customer service which I totally appreciated. They were able to switch my old motor to 2nd door without any extra charge and also cleaned up good. I for once was totally impressed by their professionalism, honesty and clean work. Nigel was very friendly and nice to work with. I am usually a very hard critique but this time they made it very easy. Thank you Nigel and Stuart for job well done. I am glad I went with a neighborhood company as it also helps our community.
Woke up to a broken garage door spring and a door that would not open. I called MasterCraft Garage Door Service at 7:34 am and someone answered...even though they don't open until 8 am. I received a quote for new springs and made an appointment for noon. At 8:20am Nigel called and said he was 10 minutes away. When he arrived he assessed the damage and went straight to work. He had the door running again inside of an hour. Most importantly there was no upcharge selling. The price quoted on the phone was the price I paid. He made recommendations but no pressure. I appreciate that MasterCraft is a family owned business and their service was amazing. Need a repair or new door? This is the company to call. Thanks again Nigel.
I received fast repair for my garage door from Mastercraft garage door, specifically Nigel. He was on time and polite knows his products well. Explained the process thoroughly and had an answer for all my questions. This was my first time using this company, and I am completely satisfied, I highly recommend giving their company a try.It was 24 hours from broken garage door to a perfectly working garage door!!
Needless to say, it was less than desirable experience for Nigel (MasterCraft technician) and I to communicate with Service Plus Home Warranty staff. We spent over two hours on the phone to obtain authorization. Only positive of the experience was working with Nigel from MasterCraft as he was professional and patience with the process. Kudos to him for getting the job done and for not leaving my garage door and I hanging.Highly recommend MasterCraft but NOT the Service Plus Home Warranty.
We’ve had MasterCraft out a few times now over the last 12 years for repairs and also installation of a new opener. Every time the technician is so kind, professional, and answers any questions we have in a friendly, knowledgeable way. We highly recommend the company!
The next morning after my garage door spring had snapped I called MasterCraft. I spoke with Stuart who scheduled me a same day appointment to come and do the repairs. Within an hour Nigel had contacted me and was on-site correcting the issue. The door now functions better than before and he couldn't have done a cleaner job. No hard upsells or overpriced invoice. Great job gentleman!! I would definitely recommend you call them first for service or replacement.
Nigel came out to replace a dual springs and cables the other day. He was courteous and polite just like other reviewers mentioned. He was quick but thorough and gave us tips on how to better maintain our garage. Nigel also pointed out an issue with our garage opener and suggested to contact the manufacturer which we were able to resolve. I would definitely recommend MasterCraft Garage Door Service and will certainly keep them in mind for future needs.
Called to have someone come out for a quote on getting an overhead opener replaced and instead got a reasonable, all inclusive quote write over the phone. Took me aback for a minute that this business was not trying to take advantage. And then got onto the schedule for the same day. And when Nigel came to install the opener, no surprises, no up-selling just straight, honest business. Very refreshing and very, very satisfied
These guys were extremely helpful and polite. I wanted to replace my torsion spring myself, just for the experience of it mainly. They gave all kinds of advice not only on installing the spring but which springs to to go with. Also advising to go from a single spring to a double spring. The installation was fairly easy and their advise definitely helped. I definitely understood much better as I was doing the actual install.
This morning, I went to retrieve my garbage can and opened the garage door only to find out that it was binding, and eventually stopped working. I called Mastercraft, and spoke with James. He was able to get a service person (Nigel) out within an hour. I was very pleased with the promptness and found out that my 18 year old garage door opener had stripped the trolley, and the door was out of balance. All things were fixed within an hour after Nigel arrived and I was back in business. I will need to have the springs replaced in the near future.Overall, a very pleasant experience with the company. They were my first choice as the reviews were outstanding. Would definitely recommend them.
Eric did a fantastic install. Friendly and explained everything throughly. Helped me install the app. Couldn't have done it without him. Thank you Eric
I called to get service for a 19 year old garage door opener that finally gave out. they were out that same day 4 hours after I called. had a new opener installed and a new bottom rubber on the bottom of my garage door. Michael the technician was great!! does excellent work. and they have great prices
Eric was great! He showed up early and got the job taken care of in a timely fashion! Garage door works great! Highly recommend MasterCraft for any garage door repairs!
Arrived on time and worked til he could figure out the problem. Gave us several different proposals and made an appt to come back. Very professional and courteous!
We had a card saying no service charge which they did not honor and charged us $49.00 for a service charge. We elected a tune up which consisted of tightening the springs and lubricating the door opener. Charge was $125 for that for a total $174. If you use a credit card, they charge 3% extra. We paid cash. The garage door was lifting slowly. While this didn’t fix the problem, it did improve it somewhat. New garage door opener was quoted between $674-$1,049. Initial appointment was rescheduled by company. Service tech was only a few minutes later than the time for the rescheduled appointment.
Nigel was prompt, efficient, knowledgeable, & kind. (The latter being quite important in dealing with customers)There was an issue with two door panels replaced last year. Nigel moved the hardware, which helped the problem and performed the annual checkup as well. And then, he answered my many questions patiently.Always great service!
Best price and very best customer service. Nigel was so professional and knowledgeable and just a very nice person. I highly recommend MasterCraft.
I had a 19 year old LiftMaster 1/2 horse opener. The door was fully closing intermittently. It often required two or three clicks. These guys (Eric) came out and assessed the problem, recommended a replacement, and went about installing. It took about 1.5 to 2 hours as he had to adjust some of the mounting hardware. The door now works great! The best customer service part was he programmed my outside keypad and my car. Those are headaches l don’t have to sweat now. Thanks!
Excellent service and attitude.Nigel had a new guy (I'm terrible with names - starts with Jay), of two days, with him who was extremely personable and working really well for being new on the job.I was really impressed with both of them.I've already told them when the other opener gives up it's magic I'll be calling them back.
Great service! Called before arrival, did what was asked of them. Garage works great and paint match looks incredible. Couldn’t recommend more
Nigel did a great job! I couldn’t imagine he ow one person could replace a two-car garage door. However, he did it in a timely manner and it works great! Thank you Nigel!
Great service at a reasonable cost. Technician fully inspected all components of the garage door and pointed out defects but didn't try to oversell on things not needing immediate attention. Technician also provided advice and tips for maintaining the system. Work was completed within 1 day of call. Technician was very efficient getting in and out. He was even earlier than promised. Would highly recommend and will use again.
Absolutely GREAT service this week from MasterCraft from the moment I called until the job was done. Really appreciate how thorough and professional Nigel was. The repair was better than perfect....our garage door has never worked this smoothly and quietly since we bought the house. Well done all around.
Mastercraft has been servicing our garage doors for several years. They're Great! Fast, fairly priced and professional. We're very satisfied. We always try to support family owned businesses when we can. Highly recommended.
I highly recommend working with them! Stuart was great to work with in the office and Eric White was amazing! He was awesome during the consultation, all the way through installation. Eric worked out in the Arizona heat like a champ! Here is a pic of the new door. Now time for some paint and I’ll be all set!
Nigel did a great job of installling. He was very particular about the quality of the install. Extremely personable and friendly as well. Highly recommend 5 star.
Eric was great. Came out same day. Explained everything. Very efficient. Highly reccomend.
I had gotten a new garage door from MasterCraft 10 years ago and they did a great job. I hadn't had any issues with the door and now wanted to get a new garage door opener since my old one was extremely old (23 years old) and I only had one working remote. I called MasterCraft since I was pleased with the door replacement. They quoted me a price that was a little bit on the high side but it was for the top of the line LiftMaster. I decided to go forward and they were able to schedule me for the same afternoon. The service technician, Nigel, was extremely friendly, professional, and knowledgeable. He identified some parts of the door that were wearing down but didn't necessarily need replacement yet. I went ahead and had the work done nonetheless. He did a thorough and careful job replacing the door springs, rollers, and the seal at the bottom of the door as well as removing my old opener and installing the new one. He patiently explained all of the steps and his work as well as he was doing it. He cleaned up afterwards and also helped program my cars' built-in remotes and set up the other remotes.I was quite pleased and highly recommend MasterCraft for garage door and garage opener work and will continue to use them in the future.
I could not be happier with my experience with MasterCraft. They were able to come out same day to diagnose my problem. Nigel was extremely kind and professional in laying out our repair/replacement options. They replaced both of our garage doors; the new ones look great and are so much quieter. I’d highly recommend MasterCraft for any garage door repair or replacement.
We recently had our garage door and garage door opener replaced by MasterCraft technician Nigel Eisler. He did an outstanding job from start to finish. When he initially came to the house to assess the job and provide a project estimate he was professional, friendly, and direct on the scope and cost and options for a replacement garage door and opener. He returned several days later for the installation. His workmanship and performance standards are excellent. He cleaned up as he progressed and helped me re-program our truck and external wireless keypads for the new opener.
Nigel was a very personable and informative young man. Very nice guy. He fixed our garage door springs at a price better than most ( I shopped around). I highly recommend giving Mastercraft Garage Door Service a call! Thanks
Nigel does a good job explaining what needs to be done to get your garage doors working well. New springs and rubber seals on the bottom of the doors installed and both doors serviced. Great Job!
Got an appointment quickly, and agent arrived on time. Service was great and problem solved. Thank you.
Great communication! Reasonable prices and the job was completed quickly.
From the estimate to the install, Nigel was the best! He helped provide us a few estimates that made sense for us so we could see all the options and he didn’t even make me feel like an idiot when my old opener wasn’t working because the batteries died. Our new garage and opener work great and install was quick and easy. Thank you, Mastercraft and Nigel, for your service!
Nigel did an awesome job of replacing the springs on my garage door and getting it functional again. I felt that he genuinely cared about doing a great job. I will call on them again for any future garage door needs!
Nigel did an excellent job replacing my garage door. On time and very professional. Recommend Mastercraft to anyone needing garage service.
Stuart did an excellent job of following up with shipment time and install dates. MasterCraft fully utilizes texts to notify customers who will be installing and what they look like for security purposes. Nigel did a great job explaining the install. MasterCraft really cares about the customer experience. Most garage door companies don’t. Neighbors love our new door!
Eric came during the time expected. He was very professional. He quickly diagnosed and addressed the issue with our garage door. I will use again and recommend this company to others.
I’d been having issues with one of my garage doors not wanting to close. Eric came out and got it fixed within minutes of being there. He also noticed a bolt needed to be replaced and took care of it no questions asked. He was super nice and knowledgeable. For someone who works nights, I really appreciate the quick and efficient service. I will definitely be using them from now on. Keep doing a great job.
Nigel was great, communicated well. Did a good job and explained what it was and how to avoid it. We will definitely refer you to anyone who needs a repair.
Super company! Easy to arrange service and notifications are sent when technician is on the way. Technicians are very knowledgeable, efficient, and very polite. They have tuned my garage doors and my daughter's. I highly recommend this company!
Good communication before and the day of prior to arrival. Friendly staff. Got the job done in extensive heat. Nothing but positive comments.
Nigel repaired my garage door within two hours after contacting MasterCraft. Thank you!
I am a real estate agent, and mastercraft is the only garage door company I trust to refer my clients. Smooth operation, always on time, affordable prices… I am always nervous, referring different contractors, except for Mastercraft! Always reliable!
Great experience! Stuart at MasterCraft Garage Door Service LLC was quick to respond to my request and offered a competitive price to replace Wayne Dalton 16X8 garage door. From initial visit to installation it took 24 hours. Nigel, the technician installing the door, was friendly and communicated through entire process. I recommend them with 100% confidence!I did have them come back to do some minor adjustments on the door which is under warranty. This was done quickly and with professionalism.I highly recommend that you have entire garage door jamb (trim) replaced around garage upon installation for an extra fee. This will make sure new garage door seals up tight. The Arizona sun is tough on the trim. I also recommend upgrading to nylon ball bearing wheels instead of factory plastic wheels. Trust me you will love the smooth sound of these wheels!!!
MasterCraft was excellent installing my new garage door. The technicians arrived on time and the work was completed at the promised time. They were very professional and cleaned everything up. They showed me all the controls and how to open it manually in an emergency. The door looks great and operates very quietly. I would definitely recommend MasterCraft.
We have used MasterCraft garage door service for many years and love their service. It is easy to schedule maintenance and they text you when they are on the way along with a picture of the service provider. I would highly recommend MasterCraft. Our tech, Eric, did a great job!
Perfect service. MasterCraft Garage fixed my hung garage door within 2 hrs of me contacting them. My door broke at 4pm and my door was completely repaired by 6pm. Absolutely amazing service. I spoke with the owner Stuart and he answered my many questions. The technician that quickly arrived was Eric. He has 9 years with the company and was a complete pro. I really appreciate their fast and professional response. Highly recommended.
Had a great experience with MasterCraft Garage Door Service. Nigel was prompt, professional, and very knowledgeable. Work was completed in a timely manner and at a competitive price. Would recommend MasterCraft and Nigel for your garage door service needs.
I called Mastercraft Garage Door around 8:30 am because I wasn’t able to open my garage door this morning. I was given an appointment window from 10 am to 12 pm by the customer representative named Colin. He was sympathetic to my minor crisis and he took my information down. He was extremely professional and took care of my customer needs swiftly. Exactly at 10 am, Eric, my door garage mechanic, knocks on my front door . I could tell by his knock that he wasn’t an aggressive door knocker like some other hired person who can sometimes knock so hard that it would make you jump. He did an assessment on my garage door which took about 8-10 min and discussed with me what the problem was. Then he presented my treatment options and answered our questions and let us decide which option we were comfortable with. He let me know that he had all the supplies in his truck and gave me an estimated time to complete the job. He was done in a timely manner and had me evaluate the result. It was as good as new. Several times Eric had to go through my front door to the garage service door and each time that he came into the house he always gave a a polite courtesy hello. I only had a few questions on maintenance and he was able to answer them knowledgeably. From phone call to assessment to service and payment everything was seamless, productive, and professional. Eric is such a nice guy and super professional. He should be recognized amongst his coworkers and big boss for having a genuinely awesome attitude, is super punctual, friendly, and works very hard. I will ask for him by name if I ever need maintenance in the future and if anyone in Go Gilbert asks for recommendations, I will also share his name as well as the company he represents. Thank you for fixing our garage door!
Nigel did an awesome job tuning up my garage door. It is so quite when opening/closing the door. I am very pleased with the tuneup, door seems as if he installed a new door. I would recommend him to anyone. Also, he was very pleasant. Awesome job Nigel!
Mastercraft garage door service replaced our garage door opener including rails, and sensors. The installation went extremely well. Nigel clearly explained the options available to us, answered our questions and completed the work to our satisfaction. We contacted Mastercraft in the morning and the installation was done that afternoon.
Very recently we had to get our Garage door spring repaired as it broke. So it was frantic call to all garage companies. We had different companies provide quote quickly, and Mastercraft was a better choice for us. Nigel was very professional, he did not force anything, and gave us options. We are very picky and how we do things, but we felt very comfortable working with Nigel and Stuart. Right off the bat they came across as very genuine, and we went with them. We replaced 2 doors , single and double doors, replaced motor for one . They were very prompt and kept me informed at all times on the schedule, completion etc. While they were installing the door frames, they noticed one of them had slight dent- probably from the manufacturers yard. I would have never noticed, but they made a note of it and quickly got a new panel swapped in. That is top notch customer service which I totally appreciated. They were able to switch my old motor to 2nd door without any extra charge and also cleaned up good. I for once was totally impressed by their professionalism, honesty and clean work. Nigel was very friendly and nice to work with. I am usually a very hard critique but this time they made it very easy. Thank you Nigel and Stuart for job well done. I am glad I went with a neighborhood company as it also helps our community.
Woke up to a broken garage door spring and a door that would not open. I called MasterCraft Garage Door Service at 7:34 am and someone answered...even though they don't open until 8 am. I received a quote for new springs and made an appointment for noon. At 8:20am Nigel called and said he was 10 minutes away. When he arrived he assessed the damage and went straight to work. He had the door running again inside of an hour. Most importantly there was no upcharge selling. The price quoted on the phone was the price I paid. He made recommendations but no pressure. I appreciate that MasterCraft is a family owned business and their service was amazing. Need a repair or new door? This is the company to call. Thanks again Nigel.
I received fast repair for my garage door from Mastercraft garage door, specifically Nigel. He was on time and polite knows his products well. Explained the process thoroughly and had an answer for all my questions. This was my first time using this company, and I am completely satisfied, I highly recommend giving their company a try.It was 24 hours from broken garage door to a perfectly working garage door!!
Needless to say, it was less than desirable experience for Nigel (MasterCraft technician) and I to communicate with Service Plus Home Warranty staff. We spent over two hours on the phone to obtain authorization. Only positive of the experience was working with Nigel from MasterCraft as he was professional and patience with the process. Kudos to him for getting the job done and for not leaving my garage door and I hanging.Highly recommend MasterCraft but NOT the Service Plus Home Warranty.
We’ve had MasterCraft out a few times now over the last 12 years for repairs and also installation of a new opener. Every time the technician is so kind, professional, and answers any questions we have in a friendly, knowledgeable way. We highly recommend the company!
The next morning after my garage door spring had snapped I called MasterCraft. I spoke with Stuart who scheduled me a same day appointment to come and do the repairs. Within an hour Nigel had contacted me and was on-site correcting the issue. The door now functions better than before and he couldn't have done a cleaner job. No hard upsells or overpriced invoice. Great job gentleman!! I would definitely recommend you call them first for service or replacement.
Nigel came out to replace a dual springs and cables the other day. He was courteous and polite just like other reviewers mentioned. He was quick but thorough and gave us tips on how to better maintain our garage. Nigel also pointed out an issue with our garage opener and suggested to contact the manufacturer which we were able to resolve. I would definitely recommend MasterCraft Garage Door Service and will certainly keep them in mind for future needs.
Called to have someone come out for a quote on getting an overhead opener replaced and instead got a reasonable, all inclusive quote write over the phone. Took me aback for a minute that this business was not trying to take advantage. And then got onto the schedule for the same day. And when Nigel came to install the opener, no surprises, no up-selling just straight, honest business. Very refreshing and very, very satisfied
These guys were extremely helpful and polite. I wanted to replace my torsion spring myself, just for the experience of it mainly. They gave all kinds of advice not only on installing the spring but which springs to to go with. Also advising to go from a single spring to a double spring. The installation was fairly easy and their advise definitely helped. I definitely understood much better as I was doing the actual install.
This morning, I went to retrieve my garbage can and opened the garage door only to find out that it was binding, and eventually stopped working. I called Mastercraft, and spoke with James. He was able to get a service person (Nigel) out within an hour. I was very pleased with the promptness and found out that my 18 year old garage door opener had stripped the trolley, and the door was out of balance. All things were fixed within an hour after Nigel arrived and I was back in business. I will need to have the springs replaced in the near future.Overall, a very pleasant experience with the company. They were my first choice as the reviews were outstanding. Would definitely recommend them.
Eric did a fantastic install. Friendly and explained everything throughly. Helped me install the app. Couldn't have done it without him. Thank you Eric
We Install and Service all Major Brands
SMART GARAGE DOOR OPENER
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MasterCraft offers repair and service for Genie garage door openers. We stock Genie garage door opener parts on our tuck and in our store. We carry Genie screw drive and Genie excelerator trolleys, couplers and much more.
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