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Family Owned and Operated
As a Family owned and operated business, our first responsibility is to our families, friends and neighbors in our community. Our guiding principles are to always treat people with courtesy, integrity and respect. We understand that your garage door is not just a door but something that you must pass through in order to start your day, get the kids to school or you to work. MasterCraft’s mission is to make sure you can do just that every day.”
Company History
MasterCraft Garage Door Service, LLC is family owned and operated out of Gilbert AZ. We have been proudly serving the greater Phoenix area since 2007. We take pride in offering quality garage door and opener service repair and new install without charging service call fees just to show up. MasterCraft is bonded, insured and carries an “A” Rating with the Better Business Bureau.
MasterCraft was founded by Stuart Eisler and Stuart Eisler Jr in 2007. Combined they bring over 20 year of garage door industry experience and 40 year in business experience. Together they have used this knowledge to build a culture of quality customer service, professionalism and workmanship on every level of the company. All of MasterCraft’s employees are background checked, go through a rigorous training course and receive ongoing review for performance and customer satisfaction. We are committed to providing unmatched service and workmanship on every project big or small.
MasterCraft Leads in Quality Garage Door Repair
We service Mesa, Gilbert, Chandler, Queen Creek and the greater Phoenix area. Here at MasterCraft Garage Door Service our mission is to provide the highest quality customer service, workmanship and value in all our services. We do this by first training our technician and office staff the two most important principles our business is modeled around, treat people right and with respect. When your garage door or opener stop working it is inconvenient and can be very stressful. We understand this, we not only have the capability to fix these issues quickly but will also help you navigate the, in some cases, many option available for repair and replacement that fit your needs and budget. We are committed to take carry of our customer to the best of our abilities every time we are called on.
Whatever the need, garage door spring repair, door off track, just need a tune up or may you want to update your garage door and opener, MasterCraft has unique and innovative solutions that take advantage of the latest in door and opener technology. Whether you are looking for garage door opener battery backup systems or the look of real wood on a metal door, our professional staff of technicians and estimators can help find the best fit for your needs and budget.
Trusted by Your Neighors for More Than a Decade
Eric arrived on time and was friendly and went above and beyond in determining what was causing the problem. He balanced the door, greased the rails and did everything that could be done to alleviate the problem. He also advised me that if the problem happened again he would come out and replace the entire unit. Great customer service. This company is tremendous. Answers calls quickly and does everything to accommodate their customers.
Fast and super friendly technician. Knowledgeable and experienced as well. I highly recommend using Mastercraft Garage Doors
Eric was honest, timely, and reliable. Would highly recommend.
Response from the owner 00:40 23 May 25
Thank you so much, Lauren! We're delighted to hear that you appreciated Eric's honesty, timeliness, and reliability. Your recommendation means a lot to us! Response from the owner 18:10 22 May 25
Thank you so much for the 5-star rating, Nick! We're glad you had a positive experience with MasterCraft Garage Door Service LLC. If you need any more assistance in the future, don’t hesitate to reach out! Benjamin was very personable and friendly. He explained well what his visit was all about. Pointed great suggestions for further maintenance of the garage door. I appreciate that a lot. Member of a great staff. Will contact them again.
Response from the owner 20:36 29 Apr 24
Thank you for sharing your positive experience with Nigel! We are pleased to hear that he provided excellent service and made sure to keep you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future. Emergency service response in less than 4 hours. Absolutely stellar.
Response from the owner 01:10 16 May 25
Thank you so much for your kind words, Bruce! I'm happy to hear that our team could provide you with a quick response during your urgent situation. We strive to ensure that our service stands out just as you experienced. My 19-year-old garage door opener needed to be replaced. I've used MasterCraft in the past for minor repairs/maintenance and have always received terrific customer service.
Eric was my technician and he was excellent. He arrived about 30 minutes into the 2-hour arrival window, so right on time. I got regular texts keeping me updated on the arrival.
After doing an inspection Eric informed me that it would be necessary to replace my old system. That was exactly what I expected--my old unit had already outlived its life expectancy.
Eric went over all of my options with me. Prices were all-inclusive of labor--no hidden costs. I chose the unit I wanted and he already had all necessary parts and supplies with him in the truck. He got right to work and took about 2.5 hours to complete the job. He then went over the keypad, etc. and got me set up with the app so that I could open/close the door remotely.
Overall a top-notch experience. I will continue to use MasterCraft for any garage door needs.
Eric was my technician and he was excellent. He arrived about 30 minutes into the 2-hour arrival window, so right on time. I got regular texts keeping me updated on the arrival.
After doing an inspection Eric informed me that it would be necessary to replace my old system. That was exactly what I expected--my old unit had already outlived its life expectancy.
Eric went over all of my options with me. Prices were all-inclusive of labor--no hidden costs. I chose the unit I wanted and he already had all necessary parts and supplies with him in the truck. He got right to work and took about 2.5 hours to complete the job. He then went over the keypad, etc. and got me set up with the app so that I could open/close the door remotely.
Overall a top-notch experience. I will continue to use MasterCraft for any garage door needs.
Response from the owner 22:10 14 May 25
Thank you for your wonderful review, Gene! We're so pleased to hear that Eric provided excellent service and kept you well-informed throughout the process. It's great to know you found the installation of your new garage door opener straightforward and appreciated the clear pricing. We look forward to meeting your garage door needs in the future! Response from the owner 19:20 13 May 25
Thank you so much for the wonderful 5-star review, Deb! We're delighted to know that you had a positive experience with MasterCraft Garage Door Service LLC. Your satisfaction is our highest priority, and we look forward to serving you again in the future. Response from the owner 01:00 13 May 25
Thank you for the 5-star rating, Juli! We're delighted to hear that you had a positive experience with MasterCraft Garage Door Service LLC. If there’s anything else you need in the future, feel free to reach out! Eric was awesome in explaining the issue and the price is reasonable compared to others. Definitely a great company to work with.
I recently had a new garage door installed, and I couldn't be happier with the results! The entire process—from selecting the style to the final installation—was smooth and hassle-free. The team (Nigel / Michael) are professional, on time, and paid great attention to detail.
The new door looks fantastic and has completely upgraded my home’s curb appeal. It operates smoothly and quietly, which is a huge improvement from my old one. The quality is top-notch, and I can already tell it's built to last.
If you're considering a new garage door, I highly recommend this company. Great service, great product, and a great investment for my home!
And they painted it, one less step I had to worry about.
The new door looks fantastic and has completely upgraded my home’s curb appeal. It operates smoothly and quietly, which is a huge improvement from my old one. The quality is top-notch, and I can already tell it's built to last.
If you're considering a new garage door, I highly recommend this company. Great service, great product, and a great investment for my home!
And they painted it, one less step I had to worry about.
Ben is awesome! Service was prompt and he took the time to answer all my questions.
Ben arrived on time and was extremely professional and friendly. He did a great job servicing our 3 garage doors and gave us a great solution by adding a keypad. We were very pleased with our previous service and that is why we came back to you.
I had a great experience with Mastercraft Garage Door Service and Nigel. I wasn’t a current customer, but when I called about a garage door issue, Nigel was at my house within an hour. By the next day, I had new garage doors fully installed. The process was smooth, and the service was excellent. I really appreciate their quick response and professionalism. Definitely a company I’d recommend!
Eric White & Ben arrived on time & quickly determined the resolution to my garage door's issues. All was explained as to what needed to be repaired, & my options to do so. Once decided, the work was completed, & all my questions answered thoroughly. Both gentleman were professional, courteous / personable. I appreciate Master Craft's service & their staff.
Nigel and the entire Mastercraft team were excellent to work with. Quality work with very quick response and installs for a high lift retro fit, as well as tuning both garage doors to perfection! Thanks for the great customer service and response times!
Professional service! Eric showed me what was wrong (broken gears in motor) while other companies did not do that (!). He provided and explained options and did not try aggressive sales techniques. Clearly interested in a long term relationship and not a short term extraction of money.
Excellent experience with Nigel from MasterCraft.
This is a legit family business based in the Valley, and they do quality work at exceptionally fair prices. Would not hesitate to call them again.
This is a legit family business based in the Valley, and they do quality work at exceptionally fair prices. Would not hesitate to call them again.
Eric the installer was great! On time and worked very hard to complete the installation!
My service technician was extremely professional, courteous, and punctual. He arrived within the scheduled window, performed a detailed inspection, assessed the presented issue, and provided multiple solution paths to fit my budget. The work was complete within an hour and the technician provided a great synopsis of the completed task and future warranties/routinely maintenance. I’d highly recommend MasterCraft Garage for any garage related maintenance/ installations. It is also worth a mention their scheduling staff did a wonderful job identifying a workable time and date for my service.
My torsion spring snapped when the garage was closing. Called around and found Mastercraft, they had a tech out within the hour. Very professional and explained all he was doing . He had us rocking and rolling (actually garage ran very smooth) in no time. Highly recommend!! They do maintenance and adjustment too, which I highly recommend now 😩. Warranty is awesome!
Technician Eric and the office crew responded to our inquiry with quick & detailed problem solving, with copious picture backups and numerous estimates for multiple door opener replacement choices. We selected our best option after much consideration and MasterCraft came back at the exact day/time scheduled and finished with an excellent install and careful door calibration work performed by Eric. We are thrilled with the results!! What a fantastic job start-to-finish by the entire MasterCraft team. We were informed completely at every step of the way by the technician and the office. Final price matched exactly to the penny as on the estimate too. AAA+++ Very impressive team operation noted by a former contractor myself.
We recently had MasterCraft Garage out to service our residential garage door - Nigel was our service tech and did a great job of assessing the issue and presenting the options for repair. We really appreciated his expertise and details in walking us through what each garage door motor & sensor package had to offer - from warranty to features. We settled on our selection and Nigel got to work, he was quick, efficient, and communicative throughout the service call. Thanks for all your help, Nigel!
Recently I had a repair issue with my residential garage door that would not open. After contacting MasterCraft they were able to schedule the technician Eric that same day. Eric was very professional in evaluating the situation and after determining what the problem was discussed with me different repair cost options. I choose an option that fit my budget and Eric proceeded with the repair. He was efficient and in a little over an hour total from when he arrived it was completed. I highly recommend MasterCraft and Eric.
I called to get service for a 19 year old garage door opener that finally gave out. they were out that same day 4 hours after I called. had a new opener installed and a new bottom rubber on the bottom of my garage door. Michael the technician was great!! does excellent work. and they have great prices
Eric was great! He showed up early and got the job taken care of in a timely fashion! Garage door works great! Highly recommend MasterCraft for any garage door repairs!
Arrived on time and worked til he could figure out the problem. Gave us several different proposals and made an appt to come back. Very professional and courteous!
We had a card saying no service charge which they did not honor and charged us $49.00 for a service charge. We elected a tune up which consisted of tightening the springs and lubricating the door opener. Charge was $125 for that for a total $174. If you use a credit card, they charge 3% extra. We paid cash. The garage door was lifting slowly. While this didn’t fix the problem, it did improve it somewhat. New garage door opener was quoted between $674-$1,049. Initial appointment was rescheduled by company. Service tech was only a few minutes later than the time for the rescheduled appointment.
Nigel was prompt, efficient, knowledgeable, & kind. (The latter being quite important in dealing with customers)
There was an issue with two door panels replaced last year. Nigel moved the hardware, which helped the problem and performed the annual checkup as well. And then, he answered my many questions patiently.
Always great service!
There was an issue with two door panels replaced last year. Nigel moved the hardware, which helped the problem and performed the annual checkup as well. And then, he answered my many questions patiently.
Always great service!
Best price and very best customer service. Nigel was so professional and knowledgeable and just a very nice person. I highly recommend MasterCraft.
I had a 19 year old LiftMaster 1/2 horse opener. The door was fully closing intermittently. It often required two or three clicks. These guys (Eric) came out and assessed the problem, recommended a replacement, and went about installing. It took about 1.5 to 2 hours as he had to adjust some of the mounting hardware. The door now works great! The best customer service part was he programmed my outside keypad and my car. Those are headaches l don’t have to sweat now. Thanks!
Excellent service and attitude.
Nigel had a new guy (I'm terrible with names - starts with Jay), of two days, with him who was extremely personable and working really well for being new on the job.
I was really impressed with both of them.
I've already told them when the other opener gives up it's magic I'll be calling them back.
Nigel had a new guy (I'm terrible with names - starts with Jay), of two days, with him who was extremely personable and working really well for being new on the job.
I was really impressed with both of them.
I've already told them when the other opener gives up it's magic I'll be calling them back.
Great service! Called before arrival, did what was asked of them. Garage works great and paint match looks incredible. Couldn’t recommend more
Nigel did a great job! I couldn’t imagine he ow one person could replace a two-car garage door. However, he did it in a timely manner and it works great! Thank you Nigel!
Great service at a reasonable cost. Technician fully inspected all components of the garage door and pointed out defects but didn't try to oversell on things not needing immediate attention. Technician also provided advice and tips for maintaining the system. Work was completed within 1 day of call. Technician was very efficient getting in and out. He was even earlier than promised. Would highly recommend and will use again.
Absolutely GREAT service this week from MasterCraft from the moment I called until the job was done. Really appreciate how thorough and professional Nigel was. The repair was better than perfect....our garage door has never worked this smoothly and quietly since we bought the house. Well done all around.
Mastercraft has been servicing our garage doors for several years. They're Great! Fast, fairly priced and professional. We're very satisfied. We always try to support family owned businesses when we can. Highly recommended.
I highly recommend working with them! Stuart was great to work with in the office and Eric White was amazing! He was awesome during the consultation, all the way through installation. Eric worked out in the Arizona heat like a champ! Here is a pic of the new door. Now time for some paint and I’ll be all set!
Nigel did a great job of installling. He was very particular about the quality of the install. Extremely personable and friendly as well. Highly recommend 5 star.
Eric was great. Came out same day. Explained everything. Very efficient. Highly reccomend.
I had gotten a new garage door from MasterCraft 10 years ago and they did a great job. I hadn't had any issues with the door and now wanted to get a new garage door opener since my old one was extremely old (23 years old) and I only had one working remote. I called MasterCraft since I was pleased with the door replacement. They quoted me a price that was a little bit on the high side but it was for the top of the line LiftMaster. I decided to go forward and they were able to schedule me for the same afternoon. The service technician, Nigel, was extremely friendly, professional, and knowledgeable. He identified some parts of the door that were wearing down but didn't necessarily need replacement yet. I went ahead and had the work done nonetheless. He did a thorough and careful job replacing the door springs, rollers, and the seal at the bottom of the door as well as removing my old opener and installing the new one. He patiently explained all of the steps and his work as well as he was doing it. He cleaned up afterwards and also helped program my cars' built-in remotes and set up the other remotes.
I was quite pleased and highly recommend MasterCraft for garage door and garage opener work and will continue to use them in the future.
I was quite pleased and highly recommend MasterCraft for garage door and garage opener work and will continue to use them in the future.
I could not be happier with my experience with MasterCraft. They were able to come out same day to diagnose my problem. Nigel was extremely kind and professional in laying out our repair/replacement options. They replaced both of our garage doors; the new ones look great and are so much quieter. I’d highly recommend MasterCraft for any garage door repair or replacement.
We recently had our garage door and garage door opener replaced by MasterCraft technician Nigel Eisler. He did an outstanding job from start to finish. When he initially came to the house to assess the job and provide a project estimate he was professional, friendly, and direct on the scope and cost and options for a replacement garage door and opener. He returned several days later for the installation. His workmanship and performance standards are excellent. He cleaned up as he progressed and helped me re-program our truck and external wireless keypads for the new opener.
Nigel was a very personable and informative young man. Very nice guy. He fixed our garage door springs at a price better than most ( I shopped around). I highly recommend giving Mastercraft Garage Door Service a call! Thanks
Nigel does a good job explaining what needs to be done to get your garage doors working well. New springs and rubber seals on the bottom of the doors installed and both doors serviced. Great Job!
Got an appointment quickly, and agent arrived on time. Service was great and problem solved. Thank you.
Great communication! Reasonable prices and the job was completed quickly.
From the estimate to the install, Nigel was the best! He helped provide us a few estimates that made sense for us so we could see all the options and he didn’t even make me feel like an idiot when my old opener wasn’t working because the batteries died. Our new garage and opener work great and install was quick and easy. Thank you, Mastercraft and Nigel, for your service!
Nigel did an awesome job of replacing the springs on my garage door and getting it functional again. I felt that he genuinely cared about doing a great job. I will call on them again for any future garage door needs!
Nigel did an excellent job replacing my garage door. On time and very professional. Recommend Mastercraft to anyone needing garage service.
Stuart did an excellent job of following up with shipment time and install dates. MasterCraft fully utilizes texts to notify customers who will be installing and what they look like for security purposes. Nigel did a great job explaining the install. MasterCraft really cares about the customer experience. Most garage door companies don’t. Neighbors love our new door!
Eric came during the time expected. He was very professional. He quickly diagnosed and addressed the issue with our garage door. I will use again and recommend this company to others.
I’d been having issues with one of my garage doors not wanting to close. Eric came out and got it fixed within minutes of being there. He also noticed a bolt needed to be replaced and took care of it no questions asked. He was super nice and knowledgeable. For someone who works nights, I really appreciate the quick and efficient service. I will definitely be using them from now on. Keep doing a great job.
Nigel was great, communicated well. Did a good job and explained what it was and how to avoid it. We will definitely refer you to anyone who needs a repair.
Super company! Easy to arrange service and notifications are sent when technician is on the way. Technicians are very knowledgeable, efficient, and very polite. They have tuned my garage doors and my daughter's. I highly recommend this company!
Good communication before and the day of prior to arrival. Friendly staff. Got the job done in extensive heat. Nothing but positive comments.
Nigel repaired my garage door within two hours after contacting MasterCraft. Thank you!
I am a real estate agent, and mastercraft is the only garage door company I trust to refer my clients. Smooth operation, always on time, affordable prices… I am always nervous, referring different contractors, except for Mastercraft! Always reliable!
Great experience! Stuart at MasterCraft Garage Door Service LLC was quick to respond to my request and offered a competitive price to replace Wayne Dalton 16X8 garage door. From initial visit to installation it took 24 hours. Nigel, the technician installing the door, was friendly and communicated through entire process. I recommend them with 100% confidence!
I did have them come back to do some minor adjustments on the door which is under warranty. This was done quickly and with professionalism.
I highly recommend that you have entire garage door jamb (trim) replaced around garage upon installation for an extra fee. This will make sure new garage door seals up tight. The Arizona sun is tough on the trim. I also recommend upgrading to nylon ball bearing wheels instead of factory plastic wheels. Trust me you will love the smooth sound of these wheels!!!
I did have them come back to do some minor adjustments on the door which is under warranty. This was done quickly and with professionalism.
I highly recommend that you have entire garage door jamb (trim) replaced around garage upon installation for an extra fee. This will make sure new garage door seals up tight. The Arizona sun is tough on the trim. I also recommend upgrading to nylon ball bearing wheels instead of factory plastic wheels. Trust me you will love the smooth sound of these wheels!!!
MasterCraft was excellent installing my new garage door. The technicians arrived on time and the work was completed at the promised time. They were very professional and cleaned everything up. They showed me all the controls and how to open it manually in an emergency. The door looks great and operates very quietly. I would definitely recommend MasterCraft.
We have used MasterCraft garage door service for many years and love their service. It is easy to schedule maintenance and they text you when they are on the way along with a picture of the service provider. I would highly recommend MasterCraft. Our tech, Eric, did a great job!
Perfect service. MasterCraft Garage fixed my hung garage door within 2 hrs of me contacting them. My door broke at 4pm and my door was completely repaired by 6pm. Absolutely amazing service. I spoke with the owner Stuart and he answered my many questions. The technician that quickly arrived was Eric. He has 9 years with the company and was a complete pro. I really appreciate their fast and professional response. Highly recommended.
Had a great experience with MasterCraft Garage Door Service. Nigel was prompt, professional, and very knowledgeable. Work was completed in a timely manner and at a competitive price. Would recommend MasterCraft and Nigel for your garage door service needs.
I called Mastercraft Garage Door around 8:30 am because I wasn’t able to open my garage door this morning. I was given an appointment window from 10 am to 12 pm by the customer representative named Colin. He was sympathetic to my minor crisis and he took my information down. He was extremely professional and took care of my customer needs swiftly. Exactly at 10 am, Eric, my door garage mechanic, knocks on my front door . I could tell by his knock that he wasn’t an aggressive door knocker like some other hired person who can sometimes knock so hard that it would make you jump. He did an assessment on my garage door which took about 8-10 min and discussed with me what the problem was. Then he presented my treatment options and answered our questions and let us decide which option we were comfortable with. He let me know that he had all the supplies in his truck and gave me an estimated time to complete the job. He was done in a timely manner and had me evaluate the result. It was as good as new. Several times Eric had to go through my front door to the garage service door and each time that he came into the house he always gave a a polite courtesy hello. I only had a few questions on maintenance and he was able to answer them knowledgeably. From phone call to assessment to service and payment everything was seamless, productive, and professional. Eric is such a nice guy and super professional. He should be recognized amongst his coworkers and big boss for having a genuinely awesome attitude, is super punctual, friendly, and works very hard. I will ask for him by name if I ever need maintenance in the future and if anyone in Go Gilbert asks for recommendations, I will also share his name as well as the company he represents. Thank you for fixing our garage door!
Nigel did an awesome job tuning up my garage door. It is so quite when opening/closing the door. I am very pleased with the tuneup, door seems as if he installed a new door. I would recommend him to anyone. Also, he was very pleasant. Awesome job Nigel!
Mastercraft garage door service replaced our garage door opener including rails, and sensors. The installation went extremely well. Nigel clearly explained the options available to us, answered our questions and completed the work to our satisfaction. We contacted Mastercraft in the morning and the installation was done that afternoon.
Very recently we had to get our Garage door spring repaired as it broke. So it was frantic call to all garage companies. We had different companies provide quote quickly, and Mastercraft was a better choice for us. Nigel was very professional, he did not force anything, and gave us options. We are very picky and how we do things, but we felt very comfortable working with Nigel and Stuart. Right off the bat they came across as very genuine, and we went with them. We replaced 2 doors , single and double doors, replaced motor for one . They were very prompt and kept me informed at all times on the schedule, completion etc. While they were installing the door frames, they noticed one of them had slight dent- probably from the manufacturers yard. I would have never noticed, but they made a note of it and quickly got a new panel swapped in. That is top notch customer service which I totally appreciated. They were able to switch my old motor to 2nd door without any extra charge and also cleaned up good. I for once was totally impressed by their professionalism, honesty and clean work. Nigel was very friendly and nice to work with. I am usually a very hard critique but this time they made it very easy. Thank you Nigel and Stuart for job well done. I am glad I went with a neighborhood company as it also helps our community.
Woke up to a broken garage door spring and a door that would not open. I called MasterCraft Garage Door Service at 7:34 am and someone answered...even though they don't open until 8 am. I received a quote for new springs and made an appointment for noon. At 8:20am Nigel called and said he was 10 minutes away. When he arrived he assessed the damage and went straight to work. He had the door running again inside of an hour. Most importantly there was no upcharge selling. The price quoted on the phone was the price I paid. He made recommendations but no pressure. I appreciate that MasterCraft is a family owned business and their service was amazing. Need a repair or new door? This is the company to call. Thanks again Nigel.
I received fast repair for my garage door from Mastercraft garage door, specifically Nigel. He was on time and polite knows his products well. Explained the process thoroughly and had an answer for all my questions. This was my first time using this company, and I am completely satisfied, I highly recommend giving their company a try.
It was 24 hours from broken garage door to a perfectly working garage door!!
It was 24 hours from broken garage door to a perfectly working garage door!!
Needless to say, it was less than desirable experience for Nigel (MasterCraft technician) and I to communicate with Service Plus Home Warranty staff. We spent over two hours on the phone to obtain authorization. Only positive of the experience was working with Nigel from MasterCraft as he was professional and patience with the process. Kudos to him for getting the job done and for not leaving my garage door and I hanging.
Highly recommend MasterCraft but NOT the Service Plus Home Warranty.
Highly recommend MasterCraft but NOT the Service Plus Home Warranty.
We’ve had MasterCraft out a few times now over the last 12 years for repairs and also installation of a new opener. Every time the technician is so kind, professional, and answers any questions we have in a friendly, knowledgeable way. We highly recommend the company!
The next morning after my garage door spring had snapped I called MasterCraft. I spoke with Stuart who scheduled me a same day appointment to come and do the repairs. Within an hour Nigel had contacted me and was on-site correcting the issue. The door now functions better than before and he couldn't have done a cleaner job. No hard upsells or overpriced invoice. Great job gentleman!! I would definitely recommend you call them first for service or replacement.
Nigel came out to replace a dual springs and cables the other day. He was courteous and polite just like other reviewers mentioned. He was quick but thorough and gave us tips on how to better maintain our garage. Nigel also pointed out an issue with our garage opener and suggested to contact the manufacturer which we were able to resolve. I would definitely recommend MasterCraft Garage Door Service and will certainly keep them in mind for future needs.
Called to have someone come out for a quote on getting an overhead opener replaced and instead got a reasonable, all inclusive quote write over the phone. Took me aback for a minute that this business was not trying to take advantage. And then got onto the schedule for the same day. And when Nigel came to install the opener, no surprises, no up-selling just straight, honest business. Very refreshing and very, very satisfied
These guys were extremely helpful and polite. I wanted to replace my torsion spring myself, just for the experience of it mainly. They gave all kinds of advice not only on installing the spring but which springs to to go with. Also advising to go from a single spring to a double spring. The installation was fairly easy and their advise definitely helped. I definitely understood much better as I was doing the actual install.
This morning, I went to retrieve my garbage can and opened the garage door only to find out that it was binding, and eventually stopped working. I called Mastercraft, and spoke with James. He was able to get a service person (Nigel) out within an hour. I was very pleased with the promptness and found out that my 18 year old garage door opener had stripped the trolley, and the door was out of balance. All things were fixed within an hour after Nigel arrived and I was back in business. I will need to have the springs replaced in the near future.
Overall, a very pleasant experience with the company. They were my first choice as the reviews were outstanding. Would definitely recommend them.
Overall, a very pleasant experience with the company. They were my first choice as the reviews were outstanding. Would definitely recommend them.
Eric did a fantastic install. Friendly and explained everything throughly. Helped me install the app. Couldn't have done it without him. Thank you Eric
Eric arrived on time and was friendly and went above and beyond in determining what was causing the problem. He balanced the door, greased the rails and did everything that could be done to alleviate the problem. He also advised me that if the problem happened again he would come out and replace the entire unit. Great customer service. This company is tremendous. Answers calls quickly and does everything to accommodate their customers.
Fast and super friendly technician. Knowledgeable and experienced as well. I highly recommend using Mastercraft Garage Doors
Eric was honest, timely, and reliable. Would highly recommend.
Response from the owner 00:40 23 May 25
Thank you so much, Lauren! We're delighted to hear that you appreciated Eric's honesty, timeliness, and reliability. Your recommendation means a lot to us! Response from the owner 18:10 22 May 25
Thank you so much for the 5-star rating, Nick! We're glad you had a positive experience with MasterCraft Garage Door Service LLC. If you need any more assistance in the future, don’t hesitate to reach out! Benjamin was very personable and friendly. He explained well what his visit was all about. Pointed great suggestions for further maintenance of the garage door. I appreciate that a lot. Member of a great staff. Will contact them again.
Response from the owner 20:36 29 Apr 24
Thank you for sharing your positive experience with Nigel! We are pleased to hear that he provided excellent service and made sure to keep you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future. Emergency service response in less than 4 hours. Absolutely stellar.
Response from the owner 01:10 16 May 25
Thank you so much for your kind words, Bruce! I'm happy to hear that our team could provide you with a quick response during your urgent situation. We strive to ensure that our service stands out just as you experienced. My 19-year-old garage door opener needed to be replaced. I've used MasterCraft in the past for minor repairs/maintenance and have always received terrific customer service.
Eric was my technician and he was excellent. He arrived about 30 minutes into the 2-hour arrival window, so right on time. I got regular texts keeping me updated on the arrival.
After doing an inspection Eric informed me that it would be necessary to replace my old system. That was exactly what I expected--my old unit had already outlived its life expectancy.
Eric went over all of my options with me. Prices were all-inclusive of labor--no hidden costs. I chose the unit I wanted and he already had all necessary parts and supplies with him in the truck. He got right to work and took about 2.5 hours to complete the job. He then went over the keypad, etc. and got me set up with the app so that I could open/close the door remotely.
Overall a top-notch experience. I will continue to use MasterCraft for any garage door needs.
Eric was my technician and he was excellent. He arrived about 30 minutes into the 2-hour arrival window, so right on time. I got regular texts keeping me updated on the arrival.
After doing an inspection Eric informed me that it would be necessary to replace my old system. That was exactly what I expected--my old unit had already outlived its life expectancy.
Eric went over all of my options with me. Prices were all-inclusive of labor--no hidden costs. I chose the unit I wanted and he already had all necessary parts and supplies with him in the truck. He got right to work and took about 2.5 hours to complete the job. He then went over the keypad, etc. and got me set up with the app so that I could open/close the door remotely.
Overall a top-notch experience. I will continue to use MasterCraft for any garage door needs.
Response from the owner 22:10 14 May 25
Thank you for your wonderful review, Gene! We're so pleased to hear that Eric provided excellent service and kept you well-informed throughout the process. It's great to know you found the installation of your new garage door opener straightforward and appreciated the clear pricing. We look forward to meeting your garage door needs in the future! Response from the owner 19:20 13 May 25
Thank you so much for the wonderful 5-star review, Deb! We're delighted to know that you had a positive experience with MasterCraft Garage Door Service LLC. Your satisfaction is our highest priority, and we look forward to serving you again in the future. Response from the owner 01:00 13 May 25
Thank you for the 5-star rating, Juli! We're delighted to hear that you had a positive experience with MasterCraft Garage Door Service LLC. If there’s anything else you need in the future, feel free to reach out! Eric was awesome in explaining the issue and the price is reasonable compared to others. Definitely a great company to work with.
I recently had a new garage door installed, and I couldn't be happier with the results! The entire process—from selecting the style to the final installation—was smooth and hassle-free. The team (Nigel / Michael) are professional, on time, and paid great attention to detail.
The new door looks fantastic and has completely upgraded my home’s curb appeal. It operates smoothly and quietly, which is a huge improvement from my old one. The quality is top-notch, and I can already tell it's built to last.
If you're considering a new garage door, I highly recommend this company. Great service, great product, and a great investment for my home!
And they painted it, one less step I had to worry about.
The new door looks fantastic and has completely upgraded my home’s curb appeal. It operates smoothly and quietly, which is a huge improvement from my old one. The quality is top-notch, and I can already tell it's built to last.
If you're considering a new garage door, I highly recommend this company. Great service, great product, and a great investment for my home!
And they painted it, one less step I had to worry about.
Ben is awesome! Service was prompt and he took the time to answer all my questions.
Ben arrived on time and was extremely professional and friendly. He did a great job servicing our 3 garage doors and gave us a great solution by adding a keypad. We were very pleased with our previous service and that is why we came back to you.
I had a great experience with Mastercraft Garage Door Service and Nigel. I wasn’t a current customer, but when I called about a garage door issue, Nigel was at my house within an hour. By the next day, I had new garage doors fully installed. The process was smooth, and the service was excellent. I really appreciate their quick response and professionalism. Definitely a company I’d recommend!
Eric White & Ben arrived on time & quickly determined the resolution to my garage door's issues. All was explained as to what needed to be repaired, & my options to do so. Once decided, the work was completed, & all my questions answered thoroughly. Both gentleman were professional, courteous / personable. I appreciate Master Craft's service & their staff.
Nigel and the entire Mastercraft team were excellent to work with. Quality work with very quick response and installs for a high lift retro fit, as well as tuning both garage doors to perfection! Thanks for the great customer service and response times!
Professional service! Eric showed me what was wrong (broken gears in motor) while other companies did not do that (!). He provided and explained options and did not try aggressive sales techniques. Clearly interested in a long term relationship and not a short term extraction of money.
Excellent experience with Nigel from MasterCraft.
This is a legit family business based in the Valley, and they do quality work at exceptionally fair prices. Would not hesitate to call them again.
This is a legit family business based in the Valley, and they do quality work at exceptionally fair prices. Would not hesitate to call them again.
Eric the installer was great! On time and worked very hard to complete the installation!
My service technician was extremely professional, courteous, and punctual. He arrived within the scheduled window, performed a detailed inspection, assessed the presented issue, and provided multiple solution paths to fit my budget. The work was complete within an hour and the technician provided a great synopsis of the completed task and future warranties/routinely maintenance. I’d highly recommend MasterCraft Garage for any garage related maintenance/ installations. It is also worth a mention their scheduling staff did a wonderful job identifying a workable time and date for my service.
My torsion spring snapped when the garage was closing. Called around and found Mastercraft, they had a tech out within the hour. Very professional and explained all he was doing . He had us rocking and rolling (actually garage ran very smooth) in no time. Highly recommend!! They do maintenance and adjustment too, which I highly recommend now 😩. Warranty is awesome!
Technician Eric and the office crew responded to our inquiry with quick & detailed problem solving, with copious picture backups and numerous estimates for multiple door opener replacement choices. We selected our best option after much consideration and MasterCraft came back at the exact day/time scheduled and finished with an excellent install and careful door calibration work performed by Eric. We are thrilled with the results!! What a fantastic job start-to-finish by the entire MasterCraft team. We were informed completely at every step of the way by the technician and the office. Final price matched exactly to the penny as on the estimate too. AAA+++ Very impressive team operation noted by a former contractor myself.
We recently had MasterCraft Garage out to service our residential garage door - Nigel was our service tech and did a great job of assessing the issue and presenting the options for repair. We really appreciated his expertise and details in walking us through what each garage door motor & sensor package had to offer - from warranty to features. We settled on our selection and Nigel got to work, he was quick, efficient, and communicative throughout the service call. Thanks for all your help, Nigel!
Recently I had a repair issue with my residential garage door that would not open. After contacting MasterCraft they were able to schedule the technician Eric that same day. Eric was very professional in evaluating the situation and after determining what the problem was discussed with me different repair cost options. I choose an option that fit my budget and Eric proceeded with the repair. He was efficient and in a little over an hour total from when he arrived it was completed. I highly recommend MasterCraft and Eric.
I called to get service for a 19 year old garage door opener that finally gave out. they were out that same day 4 hours after I called. had a new opener installed and a new bottom rubber on the bottom of my garage door. Michael the technician was great!! does excellent work. and they have great prices
Eric was great! He showed up early and got the job taken care of in a timely fashion! Garage door works great! Highly recommend MasterCraft for any garage door repairs!
Arrived on time and worked til he could figure out the problem. Gave us several different proposals and made an appt to come back. Very professional and courteous!
We had a card saying no service charge which they did not honor and charged us $49.00 for a service charge. We elected a tune up which consisted of tightening the springs and lubricating the door opener. Charge was $125 for that for a total $174. If you use a credit card, they charge 3% extra. We paid cash. The garage door was lifting slowly. While this didn’t fix the problem, it did improve it somewhat. New garage door opener was quoted between $674-$1,049. Initial appointment was rescheduled by company. Service tech was only a few minutes later than the time for the rescheduled appointment.
Nigel was prompt, efficient, knowledgeable, & kind. (The latter being quite important in dealing with customers)
There was an issue with two door panels replaced last year. Nigel moved the hardware, which helped the problem and performed the annual checkup as well. And then, he answered my many questions patiently.
Always great service!
There was an issue with two door panels replaced last year. Nigel moved the hardware, which helped the problem and performed the annual checkup as well. And then, he answered my many questions patiently.
Always great service!
Best price and very best customer service. Nigel was so professional and knowledgeable and just a very nice person. I highly recommend MasterCraft.
I had a 19 year old LiftMaster 1/2 horse opener. The door was fully closing intermittently. It often required two or three clicks. These guys (Eric) came out and assessed the problem, recommended a replacement, and went about installing. It took about 1.5 to 2 hours as he had to adjust some of the mounting hardware. The door now works great! The best customer service part was he programmed my outside keypad and my car. Those are headaches l don’t have to sweat now. Thanks!
Excellent service and attitude.
Nigel had a new guy (I'm terrible with names - starts with Jay), of two days, with him who was extremely personable and working really well for being new on the job.
I was really impressed with both of them.
I've already told them when the other opener gives up it's magic I'll be calling them back.
Nigel had a new guy (I'm terrible with names - starts with Jay), of two days, with him who was extremely personable and working really well for being new on the job.
I was really impressed with both of them.
I've already told them when the other opener gives up it's magic I'll be calling them back.
Great service! Called before arrival, did what was asked of them. Garage works great and paint match looks incredible. Couldn’t recommend more
Nigel did a great job! I couldn’t imagine he ow one person could replace a two-car garage door. However, he did it in a timely manner and it works great! Thank you Nigel!
Great service at a reasonable cost. Technician fully inspected all components of the garage door and pointed out defects but didn't try to oversell on things not needing immediate attention. Technician also provided advice and tips for maintaining the system. Work was completed within 1 day of call. Technician was very efficient getting in and out. He was even earlier than promised. Would highly recommend and will use again.
Absolutely GREAT service this week from MasterCraft from the moment I called until the job was done. Really appreciate how thorough and professional Nigel was. The repair was better than perfect....our garage door has never worked this smoothly and quietly since we bought the house. Well done all around.
Mastercraft has been servicing our garage doors for several years. They're Great! Fast, fairly priced and professional. We're very satisfied. We always try to support family owned businesses when we can. Highly recommended.
I highly recommend working with them! Stuart was great to work with in the office and Eric White was amazing! He was awesome during the consultation, all the way through installation. Eric worked out in the Arizona heat like a champ! Here is a pic of the new door. Now time for some paint and I’ll be all set!
Nigel did a great job of installling. He was very particular about the quality of the install. Extremely personable and friendly as well. Highly recommend 5 star.
Eric was great. Came out same day. Explained everything. Very efficient. Highly reccomend.
I had gotten a new garage door from MasterCraft 10 years ago and they did a great job. I hadn't had any issues with the door and now wanted to get a new garage door opener since my old one was extremely old (23 years old) and I only had one working remote. I called MasterCraft since I was pleased with the door replacement. They quoted me a price that was a little bit on the high side but it was for the top of the line LiftMaster. I decided to go forward and they were able to schedule me for the same afternoon. The service technician, Nigel, was extremely friendly, professional, and knowledgeable. He identified some parts of the door that were wearing down but didn't necessarily need replacement yet. I went ahead and had the work done nonetheless. He did a thorough and careful job replacing the door springs, rollers, and the seal at the bottom of the door as well as removing my old opener and installing the new one. He patiently explained all of the steps and his work as well as he was doing it. He cleaned up afterwards and also helped program my cars' built-in remotes and set up the other remotes.
I was quite pleased and highly recommend MasterCraft for garage door and garage opener work and will continue to use them in the future.
I was quite pleased and highly recommend MasterCraft for garage door and garage opener work and will continue to use them in the future.
I could not be happier with my experience with MasterCraft. They were able to come out same day to diagnose my problem. Nigel was extremely kind and professional in laying out our repair/replacement options. They replaced both of our garage doors; the new ones look great and are so much quieter. I’d highly recommend MasterCraft for any garage door repair or replacement.
We recently had our garage door and garage door opener replaced by MasterCraft technician Nigel Eisler. He did an outstanding job from start to finish. When he initially came to the house to assess the job and provide a project estimate he was professional, friendly, and direct on the scope and cost and options for a replacement garage door and opener. He returned several days later for the installation. His workmanship and performance standards are excellent. He cleaned up as he progressed and helped me re-program our truck and external wireless keypads for the new opener.
Nigel was a very personable and informative young man. Very nice guy. He fixed our garage door springs at a price better than most ( I shopped around). I highly recommend giving Mastercraft Garage Door Service a call! Thanks
Nigel does a good job explaining what needs to be done to get your garage doors working well. New springs and rubber seals on the bottom of the doors installed and both doors serviced. Great Job!
Got an appointment quickly, and agent arrived on time. Service was great and problem solved. Thank you.
Great communication! Reasonable prices and the job was completed quickly.
From the estimate to the install, Nigel was the best! He helped provide us a few estimates that made sense for us so we could see all the options and he didn’t even make me feel like an idiot when my old opener wasn’t working because the batteries died. Our new garage and opener work great and install was quick and easy. Thank you, Mastercraft and Nigel, for your service!
Nigel did an awesome job of replacing the springs on my garage door and getting it functional again. I felt that he genuinely cared about doing a great job. I will call on them again for any future garage door needs!
Nigel did an excellent job replacing my garage door. On time and very professional. Recommend Mastercraft to anyone needing garage service.
Stuart did an excellent job of following up with shipment time and install dates. MasterCraft fully utilizes texts to notify customers who will be installing and what they look like for security purposes. Nigel did a great job explaining the install. MasterCraft really cares about the customer experience. Most garage door companies don’t. Neighbors love our new door!
Eric came during the time expected. He was very professional. He quickly diagnosed and addressed the issue with our garage door. I will use again and recommend this company to others.
I’d been having issues with one of my garage doors not wanting to close. Eric came out and got it fixed within minutes of being there. He also noticed a bolt needed to be replaced and took care of it no questions asked. He was super nice and knowledgeable. For someone who works nights, I really appreciate the quick and efficient service. I will definitely be using them from now on. Keep doing a great job.
Nigel was great, communicated well. Did a good job and explained what it was and how to avoid it. We will definitely refer you to anyone who needs a repair.
Super company! Easy to arrange service and notifications are sent when technician is on the way. Technicians are very knowledgeable, efficient, and very polite. They have tuned my garage doors and my daughter's. I highly recommend this company!
Good communication before and the day of prior to arrival. Friendly staff. Got the job done in extensive heat. Nothing but positive comments.
Nigel repaired my garage door within two hours after contacting MasterCraft. Thank you!
I am a real estate agent, and mastercraft is the only garage door company I trust to refer my clients. Smooth operation, always on time, affordable prices… I am always nervous, referring different contractors, except for Mastercraft! Always reliable!
Great experience! Stuart at MasterCraft Garage Door Service LLC was quick to respond to my request and offered a competitive price to replace Wayne Dalton 16X8 garage door. From initial visit to installation it took 24 hours. Nigel, the technician installing the door, was friendly and communicated through entire process. I recommend them with 100% confidence!
I did have them come back to do some minor adjustments on the door which is under warranty. This was done quickly and with professionalism.
I highly recommend that you have entire garage door jamb (trim) replaced around garage upon installation for an extra fee. This will make sure new garage door seals up tight. The Arizona sun is tough on the trim. I also recommend upgrading to nylon ball bearing wheels instead of factory plastic wheels. Trust me you will love the smooth sound of these wheels!!!
I did have them come back to do some minor adjustments on the door which is under warranty. This was done quickly and with professionalism.
I highly recommend that you have entire garage door jamb (trim) replaced around garage upon installation for an extra fee. This will make sure new garage door seals up tight. The Arizona sun is tough on the trim. I also recommend upgrading to nylon ball bearing wheels instead of factory plastic wheels. Trust me you will love the smooth sound of these wheels!!!
MasterCraft was excellent installing my new garage door. The technicians arrived on time and the work was completed at the promised time. They were very professional and cleaned everything up. They showed me all the controls and how to open it manually in an emergency. The door looks great and operates very quietly. I would definitely recommend MasterCraft.
We have used MasterCraft garage door service for many years and love their service. It is easy to schedule maintenance and they text you when they are on the way along with a picture of the service provider. I would highly recommend MasterCraft. Our tech, Eric, did a great job!
Perfect service. MasterCraft Garage fixed my hung garage door within 2 hrs of me contacting them. My door broke at 4pm and my door was completely repaired by 6pm. Absolutely amazing service. I spoke with the owner Stuart and he answered my many questions. The technician that quickly arrived was Eric. He has 9 years with the company and was a complete pro. I really appreciate their fast and professional response. Highly recommended.
Had a great experience with MasterCraft Garage Door Service. Nigel was prompt, professional, and very knowledgeable. Work was completed in a timely manner and at a competitive price. Would recommend MasterCraft and Nigel for your garage door service needs.
I called Mastercraft Garage Door around 8:30 am because I wasn’t able to open my garage door this morning. I was given an appointment window from 10 am to 12 pm by the customer representative named Colin. He was sympathetic to my minor crisis and he took my information down. He was extremely professional and took care of my customer needs swiftly. Exactly at 10 am, Eric, my door garage mechanic, knocks on my front door . I could tell by his knock that he wasn’t an aggressive door knocker like some other hired person who can sometimes knock so hard that it would make you jump. He did an assessment on my garage door which took about 8-10 min and discussed with me what the problem was. Then he presented my treatment options and answered our questions and let us decide which option we were comfortable with. He let me know that he had all the supplies in his truck and gave me an estimated time to complete the job. He was done in a timely manner and had me evaluate the result. It was as good as new. Several times Eric had to go through my front door to the garage service door and each time that he came into the house he always gave a a polite courtesy hello. I only had a few questions on maintenance and he was able to answer them knowledgeably. From phone call to assessment to service and payment everything was seamless, productive, and professional. Eric is such a nice guy and super professional. He should be recognized amongst his coworkers and big boss for having a genuinely awesome attitude, is super punctual, friendly, and works very hard. I will ask for him by name if I ever need maintenance in the future and if anyone in Go Gilbert asks for recommendations, I will also share his name as well as the company he represents. Thank you for fixing our garage door!
Nigel did an awesome job tuning up my garage door. It is so quite when opening/closing the door. I am very pleased with the tuneup, door seems as if he installed a new door. I would recommend him to anyone. Also, he was very pleasant. Awesome job Nigel!
Mastercraft garage door service replaced our garage door opener including rails, and sensors. The installation went extremely well. Nigel clearly explained the options available to us, answered our questions and completed the work to our satisfaction. We contacted Mastercraft in the morning and the installation was done that afternoon.
Very recently we had to get our Garage door spring repaired as it broke. So it was frantic call to all garage companies. We had different companies provide quote quickly, and Mastercraft was a better choice for us. Nigel was very professional, he did not force anything, and gave us options. We are very picky and how we do things, but we felt very comfortable working with Nigel and Stuart. Right off the bat they came across as very genuine, and we went with them. We replaced 2 doors , single and double doors, replaced motor for one . They were very prompt and kept me informed at all times on the schedule, completion etc. While they were installing the door frames, they noticed one of them had slight dent- probably from the manufacturers yard. I would have never noticed, but they made a note of it and quickly got a new panel swapped in. That is top notch customer service which I totally appreciated. They were able to switch my old motor to 2nd door without any extra charge and also cleaned up good. I for once was totally impressed by their professionalism, honesty and clean work. Nigel was very friendly and nice to work with. I am usually a very hard critique but this time they made it very easy. Thank you Nigel and Stuart for job well done. I am glad I went with a neighborhood company as it also helps our community.
Woke up to a broken garage door spring and a door that would not open. I called MasterCraft Garage Door Service at 7:34 am and someone answered...even though they don't open until 8 am. I received a quote for new springs and made an appointment for noon. At 8:20am Nigel called and said he was 10 minutes away. When he arrived he assessed the damage and went straight to work. He had the door running again inside of an hour. Most importantly there was no upcharge selling. The price quoted on the phone was the price I paid. He made recommendations but no pressure. I appreciate that MasterCraft is a family owned business and their service was amazing. Need a repair or new door? This is the company to call. Thanks again Nigel.
I received fast repair for my garage door from Mastercraft garage door, specifically Nigel. He was on time and polite knows his products well. Explained the process thoroughly and had an answer for all my questions. This was my first time using this company, and I am completely satisfied, I highly recommend giving their company a try.
It was 24 hours from broken garage door to a perfectly working garage door!!
It was 24 hours from broken garage door to a perfectly working garage door!!
Needless to say, it was less than desirable experience for Nigel (MasterCraft technician) and I to communicate with Service Plus Home Warranty staff. We spent over two hours on the phone to obtain authorization. Only positive of the experience was working with Nigel from MasterCraft as he was professional and patience with the process. Kudos to him for getting the job done and for not leaving my garage door and I hanging.
Highly recommend MasterCraft but NOT the Service Plus Home Warranty.
Highly recommend MasterCraft but NOT the Service Plus Home Warranty.
We’ve had MasterCraft out a few times now over the last 12 years for repairs and also installation of a new opener. Every time the technician is so kind, professional, and answers any questions we have in a friendly, knowledgeable way. We highly recommend the company!
The next morning after my garage door spring had snapped I called MasterCraft. I spoke with Stuart who scheduled me a same day appointment to come and do the repairs. Within an hour Nigel had contacted me and was on-site correcting the issue. The door now functions better than before and he couldn't have done a cleaner job. No hard upsells or overpriced invoice. Great job gentleman!! I would definitely recommend you call them first for service or replacement.
Nigel came out to replace a dual springs and cables the other day. He was courteous and polite just like other reviewers mentioned. He was quick but thorough and gave us tips on how to better maintain our garage. Nigel also pointed out an issue with our garage opener and suggested to contact the manufacturer which we were able to resolve. I would definitely recommend MasterCraft Garage Door Service and will certainly keep them in mind for future needs.
Called to have someone come out for a quote on getting an overhead opener replaced and instead got a reasonable, all inclusive quote write over the phone. Took me aback for a minute that this business was not trying to take advantage. And then got onto the schedule for the same day. And when Nigel came to install the opener, no surprises, no up-selling just straight, honest business. Very refreshing and very, very satisfied
These guys were extremely helpful and polite. I wanted to replace my torsion spring myself, just for the experience of it mainly. They gave all kinds of advice not only on installing the spring but which springs to to go with. Also advising to go from a single spring to a double spring. The installation was fairly easy and their advise definitely helped. I definitely understood much better as I was doing the actual install.
This morning, I went to retrieve my garbage can and opened the garage door only to find out that it was binding, and eventually stopped working. I called Mastercraft, and spoke with James. He was able to get a service person (Nigel) out within an hour. I was very pleased with the promptness and found out that my 18 year old garage door opener had stripped the trolley, and the door was out of balance. All things were fixed within an hour after Nigel arrived and I was back in business. I will need to have the springs replaced in the near future.
Overall, a very pleasant experience with the company. They were my first choice as the reviews were outstanding. Would definitely recommend them.
Overall, a very pleasant experience with the company. They were my first choice as the reviews were outstanding. Would definitely recommend them.
Eric did a fantastic install. Friendly and explained everything throughly. Helped me install the app. Couldn't have done it without him. Thank you Eric
