MasterCraft Garage Door Service – Service Terms & Conditions

These Service Terms & Conditions (“Terms”) govern all garage door repair, installation, maintenance, inspection, and related services performed by MasterCraft Garage Door Service LLC (“MasterCraft,” “we,” “us,” or “our”).By requesting or receiving services, the customer (“you,” “your,” or “property owner”) agrees to these Terms.

Table of Contents

Scope of Services

MasterCraft provides garage door repair, installation, inspection, opener replacement, maintenance, and related services. Service offerings may vary depending on safety conditions, material availability, manufacturer requirements, or legal regulations.

Estimates, Pricing & Work Authorization

All estimates provided by MasterCraft are good-faith evaluations based on visible conditions at the time of inspection. Final pricing may change if additional issues, unsafe conditions, or hidden defects are discovered during work.

By requesting service, scheduling an appointment, or approving an estimate, you authorize MasterCraft to perform the work described. Verbal approval, electronic approval, and continued authorization during the service visit are binding and billable.

Estimates do not guarantee final pricing. Additional labor or materials necessary for safety, compliance, or proper operation may be added to the final invoice.

Customer Responsibilities

You agree to:

  • Provide safe, unobstructed access to the garage door, opener, and surrounding work areas.
  • Keep pets and children away from the workspace at all times.
  • Disclose any known hazards, construction issues, or prior repairs that may affect the work.
  • Ensure structural components (framing, headers, walls) are sound and capable of supporting new equipment.

Access, Safety & Property Conditions

MasterCraft may refuse or discontinue work if unsafe conditions exist, including structural issues, pest infestations, hazardous materials, or property conditions that prevent safe operation.

If the technician arrives and cannot access the property, or if conditions prevent work from proceeding, a trip charge may apply.

Cancellations or rescheduling made with insufficient notice may result in a cancellation fee.

Job Site Readiness & Return Trip Fees

For installations related to new construction, major remodels, or general contractor–managed projects, the customer or general contractor is responsible for ensuring the job site is fully ready on the scheduled service date.

A ready job site includes completed electrical, framing, structural support, permits or inspections as required, clear access to the installation area, and an installation workspace free of other trades or individuals that would prevent safe and uninterrupted work.

If MasterCraft Garage Door Service LLC arrives on site and is unable to begin work, unable to complete the installation, or must reschedule due to site readiness issues—including same-day cancellations or delays—a $250 return trip fee will apply.

The full invoice balance remains due and payable at the conclusion of the originally scheduled appointment, regardless of whether the installation could be completed. Payment is not deferred to the return visit.

Changes in Scope & Unforeseen Conditions

If hidden damage, unsafe components, incompatible parts, or other unforeseen conditions are discovered, additional labor or materials may be required. Work may be paused until approval is received.

MasterCraft is not responsible for pre-existing damage, hidden defects, corrosion, worn-out hardware, prior improper installations, or failures unrelated to the work performed.

Special-Order Materials & Storage

Special-order doors, custom builds, or non-returnable materials require a non-refundable deposit. If materials arrive and installation is delayed by the customer, storage fees may apply. Materials left unclaimed for more than 30 days may be considered abandoned.

Payments, Fees & Billing Terms

Payment is due upon completion of work unless otherwise stated in writing.

  • Deposits are non-refundable.
  • A 3% fee applies to credit card payments.
  • Returned checks carry a service fee.
  • Overdue balances accrue a 1% monthly finance charge (12% annually).
  • Payment obligations are not contingent upon third-party financing approval, funding, or disbursement.

Failure to pay may result in additional charges and collection actions permitted by law.

Payment Confirmation & Acceptance

Payment of an invoice issued by MasterCraft Garage Door Service LLC constitutes
confirmation that the services invoiced were authorized and completed in
accordance with the approved estimate or authorization, and that the customer
accepts the work as performed at the time of service.

Payment does not modify, expand, or waive warranty terms, scope of work, or any
statutory consumer rights, including rights provided under Arizona law.

Financing Servsices

Financing options, if offered, are provided by independent third-party financing providers and are made available solely as a convenience to the customer. MasterCraft Garage Door Service LLC does not provide lending or credit services and is not a lender or financial institution.

All financing approvals, terms, interest rates, fees, payment schedules, and lending decisions are determined exclusively by the third-party financing provider and are governed by a separate agreement between the customer and the provider. MasterCraft does not guarantee financing approval or specific financing terms and assumes no responsibility or liability for any financing decision, agreement, or dispute.

The customer’s obligation to pay MasterCraft for products and services provided is independent of any financing arrangement and remains due in accordance with these Terms of Service, regardless of financing approval, denial, delay, chargeback, or dispute with a financing provider.

Additional information regarding available financing options may be presented on the Company’s website for informational purposes only and does not modify or replace these Terms of Service.

Warranty Terms

MasterCraft warranties cover defective parts or labor under normal use and operation, as specified on your invoice. Warranty duration varies by part or service type.

Your garage door system must be serviced annually to maintain warranty coverage unless otherwise stated.

Warranty Exclusions & Voided Warranty Conditions

Warranty does not cover:

  • Damage from accidents, misuse, abuse, or impact.
  • Structural issues or misalignment caused by the property.
  • Failures due to lack of maintenance or lubrication.
  • Wi-Fi, internet, or smart opener connectivity issues.
  • Rust, corrosion, or weather-related conditions.

All warranties are void if any company or individual other than MasterCraft performs work, adjustments, or service on the garage door, hardware, tracks, springs, cables, rollers, or opener systems.

Liability Limitations

MasterCraft is not liable for:

  • Pre-existing damage or hidden defects.
  • Loss of use of the garage or property during repairs.
  • Consequential, incidental, or indirect damages.
  • Delays caused by suppliers, manufacturers, or shipping carriers.

Total liability is limited to the amount paid for the service in question.

Smart Opener Wi-Fi & Connectivity Limitation of Liability

MasterCraft Garage Door Service LLC’s obligations and liability for any smart or Wi-Fi–enabled garage door opener are expressly limited to the physical garage door opener hardware and its mechanical operation as installed.

MasterCraft Garage Door Service LLC shall not be liable for any loss of connectivity, communication failure, performance issues, or interruption of smart features arising from or related to internet service, Wi-Fi networks, signal strength, network reliability, software, firmware, applications, third-party services, or customer-owned equipment, except in the event of a confirmed defect in the garage door opener hardware provided and installed by MasterCraft.

The customer expressly acknowledges and agrees that MasterCraft Garage Door Service LLC does not provide network, internet, or device configuration services, and does not configure, modify, troubleshoot, repair, or support any equipment or systems not supplied by MasterCraft, including but not limited to:

  • Internet service providers (ISP)
  • Routers, modems, mesh systems, access points, or extenders
  • Network settings, credentials, firewalls, or security configurations
  • Mobile devices, computers, operating systems, or applications
  • Vehicles, vehicle integrations, or smart home platforms
  • Third-party software, cloud services, or subscriptions

MasterCraft technicians will not access, handle, or modify customer network equipment, personal devices, vehicles, or third-party systems. Any smart functionality dependent upon external networks, applications, cloud services, vehicle integrations, or third-party platforms is outside of MasterCraft’s control and is the sole responsibility of the customer.

Completion of installation constitutes acknowledgment that the garage door opener functions properly as a physical device at the time of service. Ongoing connectivity, smart feature performance, compatibility, updates, or feature availability are not warranted by MasterCraft and remain subject to third-party providers, software changes, and customer network conditions.

Customer Acknowledgment – Smart Opener Connectivity

By approving an estimate, invoice, or work order, the customer expressly acknowledges and agrees that:

  • MasterCraft Garage Door Service LLC is not responsible for Wi-Fi, internet, router, modem, network, mobile device, vehicle, or third-party connectivity issues
  • MasterCraft’s responsibility is limited solely to the physical garage door opener hardware installed
  • Network configuration, troubleshooting, compatibility, and ongoing smart feature functionality are not included in the scope of service

Customer acceptance of service constitutes full agreement to this limitation of responsibility.

Photos, Videos & Call Recording Notice

Technicians may capture photos or videos of the work area for documentation, safety, training, or quality assurance. Customer identity, address numbers, and personal information will not be published without permission.

Customer interactions by phone, text, or in-person may be recorded or analyzed (including through AI systems) for training and quality control. See our Privacy Policy for more information.

Force Majeure

MasterCraft is not liable for delays or failure to perform due to events outside our control, including extreme weather, accidents, labor shortages, equipment failures, supply chain disruptions, manufacturer delays, or other causes beyond reasonable control.

ROC Licensing & Customer Rights

MasterCraft Garage Door Service LLC is licensed, bonded, and insured in Arizona. ROC License No. 338642.

Property owners may file a written complaint with the Arizona Registrar of Contractors for alleged violations of A.R.S. § 32-1154(A). Complaints must be made within the applicable period under A.R.S. § 32-1162(A). AZ ROC: (602) 542-1525 • www.roc.az.gov

Governing Law

These Terms are governed by the laws of the State of Arizona. Any disputes shall be handled under Arizona jurisdiction.

Updates to These Terms

MasterCraft may update these Terms at any time. The most current version will always be posted on this page.