About MasterCraft Garage Door Service, a locally owned veteran-founded company in Gilbert AZ

Careers

Build Your Career With MasterCraft

We’re a second-generation, independently owned company serving Arizona’s East Valley since 2010. Join an established, growing team offering steady work, hands-on training, clear expectations, and leadership that knows you personally. Whether you’re in the field or the office, we’re invested in helping you succeed and build a long-term career.

The MasterCraft
Difference

Who We’re Looking For

We’re building a team of people who take pride in their work, communicate well, and genuinely enjoy helping customers. Whether you’re working in the office or out in the field, professionalism, dependability, and a positive attitude matter.

If these qualities describe you, we’d like to hear from you:

  • Friendly, personable, and comfortable working with customers
  • Reliable, punctual, and consistent
  • Communicates clearly, honestly, and professionally
  • Takes ownership and follows through on responsibilities
  • Willing to learn new systems, processes, and skills
  • Works well independently while supporting the team
  • Pays attention to details and takes pride in quality work
  • Brings a positive attitude and a willingness to improve

A Day in the Life

Garage Door Technician / Installer

Your day starts with a company-provided service vehicle and a schedule of appointments throughout the East Valley. You’ll meet with homeowners, diagnose garage door problems, explain your findings, and present repair or replacement options. Once the customer approves the work, you’ll complete the repairs or installation yourself. Every appointment is an opportunity to combine technical skills, customer service, and professional salesmanship. You’ll have established procedures, ongoing training, and an office team supporting you throughout the day, while maintaining the independence to manage your assigned jobs.

Customer Service & Scheduling Representative

As part of our local office team, you’ll be one of the first people customers speak with when they contact MasterCraft. You’ll answer incoming calls, help homeowners schedule service appointments, and provide friendly, professional assistance. Throughout the day, you’ll coordinate with technicians, manage scheduling changes, follow up with customers, and help keep daily operations organized. You’ll work with modern scheduling software, established procedures, and a team that supports one another. Your communication and attention to detail help create a positive experience for customers from their first call through the completion of their service.

Open Positions

Garage Door Service & Installation Technician

$60,000 to $110,000+ Annually | Full Time | Gilbert, AZ

Pay: $60K to $110K+ per year
Top Performers: $93K to $156K per year
Training: $1,000 per week
Truck: Goes home with you every night
Schedule: Full time

Apply Now

Are you great with people, mechanically inclined, and motivated to earn a great living? We’re looking for someone who enjoys solving problems, building trust with homeowners, and taking pride in quality workmanship.

At MasterCraft, you’ll have the opportunity to earn a strong income while working independently, developing your skills, and being part of an established local team that supports your success.

We’re a second-generation, independently owned garage door company serving Arizona’s East Valley since 2010. We’re not a franchise or national chain, and we’re continuing to grow with our second location in Chandler.

Garage door experience is strongly preferred, but we’re willing to train the right person. If you have mechanical aptitude, strong customer service and sales skills, and a dependable work ethic, we’d like to hear from you.

Why Technicians Choose MasterCraft

  • Work for an established, independently owned company with a strong local reputation
  • Leadership that knows you personally and is invested in your success
  • A professional, low-pressure approach to customer service and sales
  • Established systems, clear expectations, and ongoing coaching
  • Opportunities to advance into lead technician, training, and management roles as we grow

Pay & Benefits

  • Performance-based compensation with earnings tied to the work you complete
  • Typical earnings of $60,000 to $110,000+ per year (about $1,150 to $2,100+ per week)
  • Our top technicians consistently earn $1,800 to $3,000 per week
  • Paid training at $1,000 per week while you learn our systems
  • Performance bonuses and incentives
  • Company truck that goes home with you, plus a gas card
  • Company uniforms and an optional technician tool kit
  • Paid training, certifications, and ongoing coaching
  • Paid time off and a 401(k) after eligibility requirements are met
  • Employee referral bonus

What You Bring

  • Strong people skills and the ability to build trust with homeowners
  • Confidence presenting solutions, explaining value, and asking customers to approve work
  • Mechanical aptitude and hands-on experience working with tools
  • Garage door service or installation experience strongly preferred, but not required for the right candidate
  • Ability to troubleshoot mechanical problems and learn new technical skills
  • Clear, professional communication and a customer-first approach
  • Dependability, attention to detail, and the ability to work independently
  • The ability to lift 75 pounds and work outdoors year round in Arizona heat
  • A valid Arizona driver’s license and an acceptable driving record
  • Availability for occasional evenings or weekends
  • The ability to pass a background check and drug screening
  • ServiceTitan experience is a plus

What You’ll Do

  • Manage residential service, repair, and installation appointments throughout the East Valley
  • Diagnose garage door and opener problems and identify appropriate solutions
  • Repair and replace springs, cables, rollers, tracks, and openers
  • Install complete residential garage door systems and openers
  • Perform detailed inspections and identify safety or operational concerns
  • Explain findings, present repair or replacement options, and confidently ask for the business
  • Complete approved repairs and installations safely and professionally
  • Document inspections, estimates, and completed work in ServiceTitan
  • Keep your company truck stocked, clean, and organized

How We Work

We believe good technicians succeed when they have the right tools, training, and support. Our team operates with established procedures, clear expectations, and measurable performance standards. You’ll have the independence to manage your assigned calls without unnecessary micromanagement while remaining accountable for workmanship, documentation, and the customer experience.

Customer service and sales are important parts of this position. We don’t believe in aggressive or high-pressure sales tactics. Our approach is to thoroughly inspect each system, explain what we find, present appropriate options, and help homeowners make informed decisions.

If you’re an experienced garage door technician or a mechanically inclined professional with strong people and sales skills, we’d like to hear from you.

Apply Now

Customer Service & Scheduling Representative

$18 to $25 per Hour + Performance Based Bonuses | Full Time & Part Time | Gilbert, AZ

Pay: $18 to $25 per hour based on experience
Bonuses: Performance based bonuses on top of your hourly pay
Schedule: Full time and part time opportunities
Location: In office at our Gilbert headquarters

Apply Now

Are you great with people, confident on the phone, and someone who enjoys helping customers while keeping things organized? We’re looking for an experienced customer service professional who takes pride in making a great first impression and helping people get the service they need.

At MasterCraft, you’ll be part of a local office team where your communication skills, organization, and ability to connect with customers make a real difference. You’ll have established systems, hands-on training, and leadership that supports your success.

We’re a second-generation, independently owned garage door company serving Arizona’s East Valley since 2010. We’re not a franchise or national call center, and we’re continuing to grow with our second location in Chandler.

Previous phone-based customer service experience is required. Experience in home services, scheduling, or dispatch is a plus, but we’ll train you on our systems and processes.

Why Join MasterCraft?

  • Work for an established, independently owned company with a strong local reputation
  • Leadership that knows you personally and is invested in your success
  • A professional, customer-focused office environment
  • Established systems, clear expectations, and ongoing training
  • Opportunities to grow professionally and advance as our company expands

Pay & Benefits

  • $18 to $25 per hour, depending on experience and qualifications
  • Performance-based bonuses with opportunities to earn additional income
  • Full-time and part-time opportunities
  • Paid time off
  • 401(k) retirement plan, subject to eligibility requirements
  • Training and ongoing coaching to help you succeed
  • Opportunities for professional development and advancement

What You Bring

  • Previous phone-based customer service experience is required
  • A friendly, confident, and professional telephone presence
  • Strong communication and active listening skills
  • Comfort guiding customer conversations toward booking appointments
  • Ability to multitask and stay organized in a busy office environment
  • Dependability, attention to detail, and a positive attitude
  • Comfort using computers, learning software, and accurately entering information
  • Ability to work independently while supporting the rest of the team
  • Willingness to follow established procedures and performance expectations
  • Previous scheduling, dispatch, or home service industry experience is a plus
  • ServiceTitan experience is beneficial, but not required

What You’ll Do

  • Answer incoming calls and provide friendly, professional customer service
  • Understand homeowners’ needs and confidently schedule service appointments
  • Respond promptly to phone, email, text, and other customer inquiries
  • Make outbound calls to follow up with customers and schedule recurring maintenance
  • Manage appointments, customer information, and job details using ServiceTitan
  • Assist with daily scheduling and dispatch coordination
  • Communicate with technicians regarding appointments, schedule changes, and customer needs
  • Accurately document customer conversations and appointment information
  • Manage multiple responsibilities while maintaining a positive customer experience

How We Work

We believe great customer service starts with great people. Our office team plays an important role in the customer experience, from the first phone call through the completion of service. You’ll have the training, systems, and support needed to manage your responsibilities confidently and professionally.

We value friendly communication, attention to detail, accountability, and the ability to turn customer inquiries into scheduled appointments. Our team works with clear procedures and measurable expectations, but we also trust our employees to take ownership of their work and support one another.

If you’re an experienced customer service professional who enjoys helping people, takes pride in staying organized, and wants to grow with an established local company, we’d like to hear from you.

Apply Now

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Frequently Asked Questions

For our technician position, garage door experience is strongly preferred, but we’re willing to train the right person. Candidates with strong customer service or sales backgrounds and demonstrated mechanical ability will also be considered. For our Customer Service & Scheduling Representative position, previous phone based customer service experience is required.

Our technician position offers performance based pay with $60,000 to $110,000+ in annual earning potential, depending on experience and performance. Our top technicians consistently earn $1,800 to $3,000 per week, and training is paid at $1,000 per week while you learn our systems. Our Customer Service & Scheduling Representative position pays $18 to $25 per hour based on experience, plus performance based bonuses.

Technicians receive a company truck that goes home with them every night, a gas card, uniforms, an optional technician tool kit, paid training and certifications, ongoing technical and customer service training, performance bonuses, paid time off, a 401(k) after eligibility requirements are met and an employee referral bonus. Our office team receives paid time off, a 401(k), performance based bonuses and training on our systems and processes.

After you submit your application we will review your information and reach out to schedule a phone screening. From there qualified candidates move to an in person interview. We move quickly for the right person.

No. MasterCraft is a second generation garage door company serving the East Valley since 2010. We’re independently owned and operated with no corporate oversight or franchise affiliation, and we’re growing with a second location in Chandler.

Our technician position is full time. Technicians typically run three to five jobs per day across the East Valley. Your scheduled jobs are dispatched the night before so you know how your day starts, and same day service calls are added throughout the day as customers call in. Our Customer Service & Scheduling Representative position is available as full time or part time and is based in our Gilbert office.

Ready to Join
the Team?

If you take pride in your work and want to be part of a company that actually invests in you, we want to hear from you.

Apply Now